Digital Purchases

How do I play my digitally downloaded content?

in Digital Purchases

All digital downloads come in a ZIP archive format - this means that all of the items you ordered were packaged into one file, which makes downloading everything much easier. Almost all desktop and laptop users have free archival software on their computers, and can easily open the ZIP file - and therefore access the media inside. A user simply need to open the ZIP file, and then drag all of the .mp3 files onto their Desktop or preferred music folder. From there, simply play using any of the numerous digital media players.

I’m trying to download digital content to my iPhone/Droid and it won’t play! What’s wrong?

in Digital Purchases

All digital downloads come in a ZIP archive format - this means that all of the items you ordered were packaged into one file, which makes downloading everything much easier. The vast majority of iPhone and Droid users don’t have the ability to open an archive file, and therefore cannot access the music or video inside the archive. Almost all desktop and laptop users have free archival software on their computers, and can easily open the ZIP file - and therefore access the media inside.

I ordered digital content from a MerchDen Online Store - how do I get the download?

in Digital Purchases
Navigate to the user login at the site from which you made your purchase. These usually take the form of
http://INSERTARTISTNAME.com/user
where INSERTARTISTNAME is the name of the music artist you purchased the download from. Login with your user credentials. Once you have successfully logged in, you should see a few tabs at the top. Click on FILES. Here, you should see your list of downloadable products. Enjoy!

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