Payment & Payment Methods

Does MerchDen accept Gift Cards?

in Payment & Payment Methods

Unfortunately, gift cards don't work very well online. This is due to the fact that the Billing Address associated with any gift card is NEVER the user's actual billing address - causing our bank to deny it as invalid. So, the answer in short is: gift cards are almost never accepted by our processing bank.

What payment forms can I use in MerchDen Online Stores?

in Payment & Payment Methods

Currently we accept Visa and Mastercard credit and debit cards. We will be adding American Express and Discover credit cards very soon, as well as Paypal payments. Stay tuned!

I got a charge on my credit/debit card from Bigger Picture Entertainment - who are they and what is this charge?

in Payment & Payment Methods
Bigger Picture Entertainment is the parent company to MerchDen and IdeaDen; MerchDen and IdeaDen provide website and online store services for many entertainment artists and brands. Your purchase is from one of these sites. If you would like to see our client roster to make sure your charge is legitimate, please click here.

If you believe you have been charged in error - please CONTACT US here.

My order did not go through, but there are charges on my credit/debit card. Why?

in Payment & Payment Methods
If your order was not completed, and you did not receive a completed order invoice from us - your card has not been charged. When you shop in one of our stores and progress to the checkout page, our system AUTHORIZES your card before a charge occurs. You are seeing the record of these authorizations, not an actual charge. You may see many such authorizations if you continually tried to complete an order with inaccurate information or insufficient funds. If you did not complete your order, the authorization(s) you see on your card will drop off within about 24 hours.

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