Shipping Information & Tracking

I just placed an order - how long until it ships?

in Shipping Information & Tracking

Our goal is to get all incoming orders out within 48 hours of receipt (not including weekends). That being said, every now and then there are slight delays in shipment due to volume, weather, or happenings outside of our control. If you're worried about your particular order - just let us know here.

I ordered an item from one of the MerchDen Online Stores and I live outside the USA. Where is my shipment?

in Shipping Information & Tracking
When MerchDen sends a package, an e-mail is generated by our shipping software that is sent to you with your shipping confirmation and tracking information. You can use the link in this e-mail to track your package. If you have misplaced the tracking information, you can e-mail us via the CONTACT US page and we can look your package up for you.

I ordered an item from one of the MerchDen Online Stores and I live in the USA. Where is my shipment?

in Shipping Information & Tracking
When MerchDen sends a package, an e-mail is generated by our shipping software that is sent to you with your shipping confirmation and tracking information. You can use the link in this e-mail to track your package. If you have misplaced the tracking information, you can e-mail us via the CONTACT US page and we can look your package up for you.

I got an e-mail about a shipment sent to me from MerchDen. Who are you?

in Shipping Information & Tracking
MerchDen provides online store services for many entertainment artists and brands. The email you received contains the tracking information and shipping confirmation for the order you placed on one of these online stores. If you would like to see our client roster, please click here.

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