MerchDen does its absolute best to get all orders correct and shipped in a timely manner. During the processing of your order you can expect the following:

YOU WILL RECEIVE A TRACKING EMAIL WHEN YOUR PACKAGE LEAVES OUR FACILITY
Our shipping software will automatically email you when your package leaves our facility; it will contain the tracking number and a link with which to look up your package progress on the shipping website.

ANY SHIPMENT LISTED BY THE SHIPPING AGENT AS DELIVERED WILL BE CONSIDERED COMPLETE
All packages that are listed as delivered, and with suitable tracking information entered into their tracking systems, will be considered delivered and our obligations will be considered fulfilled. We understand that you may have not received the package personally, but any delivery made under normal circumstances to the shipping address provided by the customer, a member of said household, mailbox, PO Box, or postal container will be considered fulfilled. We cannot be responsible for the package once it reaches its destination.