All digital downloads come in a ZIP archive format - this means that all of the items you ordered were packaged into one file, which makes downloading everything much easier. The vast majority of iPhone and Droid users don’t have the ability to open an archive file, and therefore cannot access the music or video inside the archive. Almost all desktop and laptop users have free archival software on their computers, and can easily open the ZIP file - and therefore access the media inside. We recommend that iPhone and Droid users unZIP the files on their personal computers first, then put the files onto their mobile devices from there.