Returns & Exchanges
International Shipping Policies
MerchDen does its absolute best to get all orders correct and shipped in a timely manner. Below is a list of MerchDen's official international shipping policies:
YOU WILL RECEIVE A CUSTOMS & SHIPMENT CONFIRMATION EMAIL WHEN YOUR PACKAGE LEAVES OUR FACILITY
Our shipping software will automatically email you when your package leaves our facility. It will contain the United States Customs Number of your package; this Customs Number will be used to reference your package en route by all postal agencies. In the case of USPS Priority International Shipping and USPS Express Mail Shipping, your shipping confirmation email will also include your tracking number.
INTERNATIONAL PACKAGES DO NOT ORDINARILY INCLUDE PACKAGE TRACKING
USPS First Class International Shipping does not include package tracking outside of the United States. Looking up your Customs Number on the USPS.com will show you the progress of you package up to its last location inside of the US. From there, it is up to the receiving country and its postal system to continue package tracking. USPS Priority International Shipping and USPS Express Mail Shipping do include package tracking that is provided by a third party and can be referenced on your shipping confirmation email (see above).
INTERNATIONAL SHIPPING TIMES CAN VARY DRASTICALLY!
Please note that in some cases, an international package may reach its destination fairly quickly. In other cases, it may get caught up in customs, be delayed by local postal systems, or even get lost by the receiving country's postal system. MerchDen is not responsible for ANY international shipping delays beyond its control - we obviously have no influence over foreign governments or their postal systems. We have seen international packages, even going to countries very close to the US, take over 60 days to be delivered. While this is not ordinarily the case, please be aware that packages can be delayed for many reasons.
MERCHDEN IS NOT RESPONSIBLE FOR ANY IMPORT DUTIES OR CUSTOMS FEES
MerchDen's goal is to provide good service at an affordable price. We feel we easily meet those guidelines. Any pre-paid import duties, taxes, or fees would drastically increase our shipping costs - these costs would then be transferred to the customer. Our current shipping prices do NOT include an upcharge for pre-paid duties, taxes, or fees. All international customers are solely responsible for any fees that may arise.
ANY SHIPMENT LISTED BY THE SHIPPING AGENT AS DELIVERED WILL BE CONSIDERED COMPLETE
All trackable packages that are listed as delivered, and with suitable tracking information entered into their tracking systems, will be considered delivered and our obligations will be considered fulfilled. We understand that you may have not received the package personally, but any delivery made under normal circumstances to the shipping address provided by the customer, a member of said household, mailbox, PO Box, or postal container will be considered fulfilled. We cannot be responsible for the package once it reaches its destination.