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Policies
Item Exchange Policies
- for customers wanting to exchange items they have received for other items
Return & Refund Policies
- for customers wanting to return item(s) for a refund
Domestic Shipping Policies
- for customers purchasing within the United States
International Shipping Policies
- for customers purchasing outside of the United States
Merch Den FAQs
I ordered digital content from a MerchDen Online Store - how do I get the download?
Does MerchDen ship internationally?
I received my apparel item, but it's too small/too big. Can I exchange it for a different size?
My order did not go through, but there are charges on my credit/debit card. Why?
I received my apparel item, and it was damaged in shipping! Can I get a replacement?
I got a charge on my credit/debit card from Bigger Picture Entertainment - who are they and what is this charge?
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Idea Den, LLC